All orders are charge in full to your credit card when you place your order. These are now your plants and will be shipped according to our terms listed on the Shipping Info Page. In the event you cancel your order prior to the shipping date, we will refund any purchase to the card you used. Cancelling of orders once we have purchased a shipping label and submitting it to the carrier is not possible.
ALL SALES ARE FINAL
Refunds & Returns
We have a no-return policy on our plants which is a perishable product. Returning our product to us is not possible and could pose a health risk to our nursery and our other plants and can not be accepted. If you have a problem with our product, and it is determined that it falls under our Guarantee (below) then we will either process a replacement or a refund which ever is suitable for your situation.
We respect your privacy as much as ours. That is why we will never use or share your personal information for anything other than communicating with directly you. If you choose to subscribe to our periodic emails, you can subscribe and unsubscribe as you wish.
We guarantee that you will receive healthy plants in good condition and that they have passed all state health inspections.
We guarantee extreme damage or loss from packages not delivered on time by the carrier ONLY if we are notified of the package delay within 1 business day of non-delivery and if you have contacted the carrier to try to locate the package.
We guarantee that they are the products you ordered and that they are true to name.
We guarantee that if you have a problem with your plant(s) that we will try our best to help you solve the problems before you have dead plants. You have invested money and time into your Camellias and we ask that you contact us if you see anything wrong with your plants so we can help you.
What's Not Covered
We DO NOT guarantee that they will live and grow because we are not in charge of their care. Once they get to you, then it’s up to you to take them the rest of the way!
We DO NOT Damage or Loss from packages that are delayed or lost that were not reported to us within one business day of anticipated delivery or not reported to the carrier.
We DO NOT cover damage or loss caused by neglect or improper care. This means watering and planting issues, insects and diseases, mis-use of fertilizers or chemicals, or damage from weather conditions.
1. Track your package. Know when it's coming and if it's not there on time, contact the carrier first to locate the package and then report the delay to us.
2. Open your package, inspect it for damage.
3. Report Damage: You must report damage or unhealthy plants that you receive to us within 3 days of receipt so that we may take the necessary steps to correct the issue, issue a replacement or refund, and to file a claim with the shipping carrier for damage.
4. Report Loss or Delay: You must report lost or non-delivery within 1 day of the expected delivery date