CAMELLIASHOP GUARANTEE

What's Covered

We guarantee that you will receive healthy plants in good condition and that they have passed all state health inspections.

We guarantee extreme damage or loss from packages not delivered on time by the carrier ONLY if we are notified of the package delay within 1 business day of non-delivery and if you have contacted the carrier to try to locate the package. 

We guarantee that they are the products you ordered and that they are true to name.

We guarantee that if you have a problem with your plant(s) that we will try our best to help you solve the problems before you have dead plants. You have invested money and time into your Camellias and we ask that you contact us if you see anything wrong with your plants so we can help you.

 

What's Not Covered

We DO NOT guarantee that they will live and grow because we are not in charge of their care. Once they get to you, then it’s up to you to take them the rest of the way!

We DO NOT Damage or Loss from packages that are delayed or lost that were not reported to us within one business day of anticipated delivery or not reported to the carrier. 

We DO NOT cover damage or loss caused by neglect or improper care.  This means watering and planting issues, insects and diseases, mis-use of fertilizers or chemicals, or damage from weather conditions. 

What You Can Do 

1.  Track your package.  Know when it's coming and if it's not there on time, contact the carrier first to locate the package and then report the delay to us.  

2. Open your package, inspect it for damage.

3.  Report Damage: You must report damage or unhealthy plants that you receive to us within 3 days of receipt so that we may take the necessary steps to correct the issue, issue a replacement or refund, and to file a claim with the shipping carrier for damage.

4.  Report Loss or Delay: You must report lost or non-delivery within 1 day of the expected delivery date