All orders are charged to your card at the time of sale. You may cancel at any time up to the date of shipping. We guarantee your plants will arrive to you in good condition, have passed all health inspections and are true to name. We do not guarantee that your plants will live and grow beyond receipt of healthy plants. We can not be responsible for damage or loss to plants that are lost or undelivered unless you report the damage to us or to the carrier within 1 day of non-delivery. To avoid this, you must track your package and know when it's coming. We will send you an order confirmation, shipped confirmation and a delivered confirmation. If you do not receive any of these from us, then you must let us know asap.